Privacy Policy

Terms and Conditions

Bodyform Physiotherapy LTD
Registered address: 19 Iveson Approach, Leeds, LS16 6LJ
Phone: 07585 339096
Email: [email protected]

  1. Introduction These Terms and Conditions set out the basis on which Bodyform Physiotherapy LTD provides physiotherapy services to patients. By booking an appointment, you are agreeing to these terms.

  2. Booking Policy Appointments can be booked in several ways, including through our website, by telephone, in person at the clinic, or via direct message. All bookings are subject to availability.

  3. Payment Terms Payment for treatment is due at the time of the appointment. In order to secure a future appointment, a deposit may be required. This deposit will be deducted from the cost of the session when attended.

  4. Cancellation and Rescheduling We ask all patients to provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. If an appointment is missed or unattended without notice, the patient will need to rebook within 7 days to secure their place in our schedule. Cancellations made with less than 24 hours’ notice may incur a late cancellation fee.

  5. Refunds Appointments cancelled more than 48 hours before the scheduled time are fully refundable. Appointments cancelled within 48 hours, or not attended, are non-refundable.

  6. Medical Disclaimer Physiotherapy treatment, advice, and exercises are provided as part of your care but should not be considered a substitute for emergency medical treatment. Patients are responsible for disclosing all relevant medical conditions, injuries, and medications prior to treatment. If urgent medical attention is required, patients should seek emergency services immediately.

  7. Limitation of Liability Bodyform Physiotherapy LTD and its staff take all reasonable care in providing safe and professional physiotherapy services. However, we cannot be held responsible for injuries sustained outside of supervised sessions, or where patients fail to follow prescribed guidance or exercises correctly.

  8. Complaints Procedure We are committed to providing the highest standard of care. If you have a concern or complaint, please contact us by telephone, direct message, or email at [email protected]. We aim to respond promptly and resolve matters fairly.

  9. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

🔒 Privacy Policy Bodyform Physiotherapy LTD is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR).

  1. Data We Collect We may collect the following personal and medical information: Name, date of birth, address, phone number, and email. Medical and health history, including details relevant to physiotherapy care. Payment information for billing purposes.

  2. How We Collect Data Data may be collected in the following ways: Through our online booking system. During in-clinic consultations. By email or telephone communication.

  3. Why We Collect Data We collect personal and medical information to: Provide safe and effective physiotherapy treatment. Maintain accurate clinical and legal records. Process payments and manage billing.

  4. Legal Basis for Processing Data Under GDPR, we process data on the following lawful bases: Consent: when patients agree to share their personal details. Legitimate interest: to provide physiotherapy care and manage bookings. Legal obligation: to maintain medical records in line with professional and regulatory requirements.

  5. Data Retention We retain online and clinical records for a minimum of 8 years in accordance with HCPC and CSP guidance. For patients under 18, records are kept until the child turns 25.

  6. Sharing of Data We do not share your personal data with third parties unless: Required by law. You give explicit consent for us to share information with your GP or consultant. It is necessary to share with a medical insurance company if you have been referred by them.

  7. Data Security We take the confidentiality of your information seriously. Data is stored securely using encrypted software and password-protected files. Paper records, if used, are kept in locked facilities accessible only to authorised staff.

  8. Your Rights As a patient, you have the right to: Access your personal records upon request. Request corrections to inaccurate information. Request deletion of your personal data (with exceptions where medical record retention is legally required). Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled.

  9. Cookies and Website Tracking Our website does not use cookies or tracking technologies.

  10. Contact If you have any questions about this Privacy Policy or how your personal information is used, please contact us at:
Email: [email protected]
Phone: 07585 339096
Address: 19 Iveson Approach, Leeds, LS16 6LJ